Useful security tips
We remind you that Alpha Bank will never ask you for such personal data, your card details or your access codes in any way (e.g. via phone or e-mail). These are strictly personal and you must never reveal them to anyone. We would like to warn our customers to never provide in any circumstances such information even if the data has been requested from an internet site that has the Alpha Bank logo or a similar design. We strongly recommend that these e-mail messages or any of the sorts be immediately deleted.
Since 15.12.2011 Alpha Bank introduces and strongly recommends the use of virtual keyboard for login to Alpha Web Banking.
Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
Select access codes that are not easily guessed and are not being used on other systems and services.
Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
Sign on to Alpha Web Banking only via the official website of Alpha Bank (www.alphabank.bg) and never via other links appearing on other websites, search engines or e-mail messages.
Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.