Dear Customers,

We would like to inform you that in connection with the entry into force as from 1st of November 2009 of the new Law on Payment Services and Payment Systems and BNB's Ordinance No.3 on the Conditions and Procedure for Execution of Payment Transactions and the Use of Payment Instrument, introducing the Directives of the European Parliament and the Council with regard to payment services, the General Terms and Conditions of Alpha Bank - Bulgaria Branch for Using Alpha Web Banking Services have been amended and supplemented.

The amendments in the General Terms and Conditions shall come into force after elapsing of two months period (for clients - individuals), and 7 days period (for clients - legal entities, sole traders and freelancers) respectively, as from the date of their announcement - 02nd of November 2009. In case you do not accept the amendments in the General Terms and Conditions, you may terminate unilaterally your contractual relations with the bank regulating the provision and use of Alpha Web Banking Services, before the end of the respective period shown above.

Alpha Web Banking can be used with any of the following two options depending on the customer's preference explicitly stated in the Application Form for using the service:

1. Alpha Web Passive Banking - the customer is granted access to the following services: 
          a. view account balances
          b. monitor account activity
          c. receive information on the Bank's foreign exchange rates
          d. change the password for access to the system

2. Alpha Web Active Banking - the customer is provided access to initiate and authorize electronically any of the following bank transactions:
          a. internal transfers
          b. domestic transfers in BGN
          c. transfers in foreign currency
          d. creation of beneficiary templates

To use Alpha Web Banking Services you need to get acquainted with the new General Terms and Conditions, the applicable Tariff and Frame Agreement for the Provision of Payment Services, fill in an Application-Agreement and visit your servicing Office. You will receive User ID and Password for access to the system. Initiating active transactions is possible only after you enter a one-time password generated from a Token - a hardware device providing additional security to the system.

Useful documents:
Short User Guide for first login is available here.
Instructions on using the Token device are available here.
Detailed User Guide is available here.
Time constraints of the Web Banking system is available here.

LOGIN to Alpha Web Banking.

For additional information and questions, you can contact us at:
E-mail: WebBanking@alphabank.bg
Phone: +359 2 810 34 34 (working days from 8:30h to 17:00h)